I implemented the female pilot initiative with a close colleague. Thanks very much Perrin. Where do you think we are now with flexible working? If youre told to do one thing you do it. Carolyn McCall (credit: Rex Features) Steve Clarke profiles ITV's new CEO, Carolyn McCall, and examines some of the challenges facing her. the launch came two days after protests for political reform . There is therefore that important thing of chemistry, instinct and intuition that comes into play. Carolyn McCall hopes investors will adjust their set as the broadcaster kicks off a new streaming service 'We've caught up,' says ITV's boss. I said to Ade [Rawcliffe, ITVs group director of diversity and inclusion], I think its a good thing, dont you? The Royal Society of Television praised ITV for hosting the first ever all Black panel on Loose Women when it was named Best Daytime Programme 2021 earlier this year. [9] McCall became one of five female CEOs of a FTSE 100 Index company. McCalls advice to leaders looking to emulate her success as an advocate is to create strong employee groups who can speak up for the underrepresented, listen to them, and develop clear and concrete plans in response to what you hear from them. Carolyn McCall says she has acquired 'about five years' experience in eight months' in her new role as easyJet chief executive. I think the Government can do something about that. Carolyn McCall was a non-executive board member of the Department for Business, Energy and Industrial Strategy (BEIS) from 2017 to 2020. Off screen, I believe we do well in certain areas and we are working hard on other areas. McCall was a non-executive director of Lloyds Trustee Savings Bank (2008-2009), New Look (1999-2005, a position to which she was reappointed in 2010). info@walmsleywilkinson.com. Emotional Intelligence Trainer, & Keynote Speaker - Helping people manage self-defeating thoughts that hold you back! [19] In April 2020, McCall along with other senior executives took a 20% pay cut in the wake of the coronavirus pandemic. I remember coming out that room thinking this is amazing. EasyJet and the industry are better as a result of her tenure." They ranged from claims it wasnt appropriate for family viewing to arguing broadcaster ITV was unfairly promoting a political organisation. Sometimes people in management feel uncomfortable about saying things because they think it might be un-PC, so then they dont say it at all. Thank you. Biotech shares are in the doldrums and that gives investors an opportunity: International Biotechnology Trust's Ailsa Craig, Blue Whale's Stephen Yiu: Why I ditched Facebook for better and more reliable growth opportunities. She believes, however, that most working women still earn less than men. My first job really was The Guardian where I started as a planner and thats obviously where we met, Linda. Will the rest of 2022 be better for investors and can the UK market continue to outperform? We had to do lots of things from scratch because it wasnt even really on the radar there in 2010. Then easyJet, the day I felt we really turned a corner. Millions of ITV viewers watched as troupe leader Ashley Banjo told his future child the story of 2020. Few would be brave enough to risk making an air-hostess joke these days. One of McCalls first acts when she arrived at ITV in 2018 was to set up a diversity and inclusion council, copying a successful strategy she had used at EasyJet. I always prepare as much as I can, because that makes me confident. It was a big moment selling 50 percent of it and having a 800 million in the bank. I believe people find it incredibly painful financially to come back to work, especially middle management. McCall was a non-executive director of Lloyds TSB (20082009), New Look (19992005, a position to which she was reappointed in 2010); and Tesco (20052008), a position from which she resigned after Tesco sued The Guardian for libel. So if you want to see every episode of Vera or Endeavour or Fleabag, it will all be on Britbox, so its a one stop shop for depth and breadth of British originated content. .st1{fill:none;} This is due to the "virtuous circle" that more ITVX shows will create, explained McCall. I'd rather be accessible and make time for people because I think you get much more out of that. She traces it back to her own experience being a senior woman in the clubby male world of business. The chief executive of ITV said Jeremy Clarkson's comments about the Duchess of Sussex "do not wash over" and negatively impact the brand. [Former ITV News presenter] Trevor McDonalds been one of the greatest role models in ITVs history actually, McCall said. Cowgill House, Gisburn Road, Sawley, Clitheroe BB7 4LH, +44 (0) 1200 401201 I think the awareness has increased but I think the how is still quite hard for a lot of people. Over the years, she has served as a non-executive director at a number of businesses including Lloyds TSB, New Look, Tesco, Burberry Group and the Department for Business, Energy and Industrial Strategy. I had hardly any experience, so they were cutting costs and I thought that was wrong and if that's what teaching was going to be about, then I didnt want to pursue it. She would like to be seen as just a boss, not a female boss. Friday, 5th January 2018. wanted payment work wanted. Borrowing on cars balloons to record levels: Some 41BILLION was locked up in motor finance last year - is this a worry during a cost-of-living squeeze? I know some people think thats very woke, you know, McCall said. Ofcom ultimately concluded the incident didnt breach any rules and didnt pursue the complaints. It's about developing people, spotting the gaps, spotting the problems, exiting people when that's necessary but in a really humane way. That's all our daytime programming from 6:00 in the morning, all the way through to when the quiz shows finish early evening. We have to plan carefully for people coming back to work and for encouraging people back to work and then allowing them flexibility to start bedding in again. The only way I know to truly understand is to consult with the people. Where do you think we are now with flexible working? However, you can find that some individuals in HR are so focused on process and policy that they lose sight of what youre trying to do. May 16, 2022 After a "relentless" eight years as the chief executive of budget airline EasyJet, Carolyn McCall got a call about potentially leading Britain's largest commercial public. Read more: The EMpower Top 100 Ethnic Minority Executive Role Models 2021. I had regularly read the Guardian, so I couldnt believe that he was the editor and I was a 24-year-old planner. McCall would prefer not to discuss gender politics. ITV is a very warm and quite welcoming environment, McCall said, but the council helped management identify areas of disparity and highlighted how the organisation could be doing more to promote BAME individuals to senior leadership positions. Its by Michelangelo and its still very relevant to us, my generation but also to the generation that my children belong to. She is also ferociously well-organised. BP and Shell shares have bounced 45% in a year and pay big dividends, but will they be held back for not being green? In 1986 she joined The Guardian Media Group, where she . ITV is a very warm and quite welcoming environment, McCall said, but the council helped management identify areas of disparity and highlighted how the organisation could be doing more to promote BAME individuals to senior leadership positions. Project Mondo G is a Mercedes G-Wagen in a puffer jacket, New Honda's Civic: family car with rebellious bad boy in its line-up, Advert for the 1998 first generation of the Audi TT, Ford scrapping 1,300 jobs in UK amid European overhaul. We weren't on time, customers were very unhappy, we were cancelling flights in the middle of summer, cancelling people's holidays, it was really miserable. I have been talking about it for some time and remember having a conversation with Gordon Brown about this, but it just doesn't seem to permeate within Government. Do you have a favourite interview question? I dont think thats gender specific, she told the Mail recently. If I go back to the Guardian days, I think about launching the Guardian web sites in 1996, which came on the back of launching Wired magazine in the U.K; that was massive. Should you save for your child's future by opening a Junior Isa - and is it better to choose cash as interest rates rise or invest in stocks and shares? I think the What. At ITV we have big times ahead. Dame Carolyn McCall, DBE who is married to Peter and has three children, became the first female Chief Executive of ITV in January 2018. "We have a global studios business and so . What do you see as your biggest career highlights or achievement to date? As she rose through the Guardian Media Group behind Marland, Management Today magazine called her "one of the toughest operators to have risen through The Guardian Media Group's ranks. You can't make people return to work but what you can do is put in place enablers. We had to do lots of things from scratch because it wasn't even really on the radar there in 2010. At ITV, we are quite advanced because we have had to be from an on screen perspective. When it came to the crunch, we thought: we dont want to be virtue signalling, McCall said. Close to one in five shows on ITV last year featured lead characters from Black, Asian or minority ethnic backgrounds. The couple have three children (Emmeline, Max, and Dan) and live in Berkhamsted.[1]. But McCall, guided by her mentor, Caroline Marland, Fleet Streets first female advertising director, soon had the cash-registers ringing. Theres no point building a strategy by just sitting in an office with a lot of directors and consultants, it just doesnt work. Linda had the pleasure of working with Dame Carolyn McCall during her 14 years with Guardian Media Group. They actually then give true insights and might say Im actually quite quiet but could also say Im very reliable; so, you get the light and the shade not just the stuff that you expect people to say about strengths and weaknesses which can be asked in many different ways. Ive always found it baffling. describing an influencers road to success, but with much humility on the way. Her son, David, could not be present since he is currently out of the country. More companies need to think about returning to work induction programs. The performance touched on COVID-19 but largely focused on the Black Lives Matter movement. There's no point building a strategy by just sitting in an office with a lot of directors and consultants, it just doesn't work. Id rather be accessible and make time for people because I think you get much more out of that. 'We're not on the back foot the whole time' HOLLIE. All I would say is I think that I have only ever done it one way and you know me well from my past. I start my day very early, but Ive also been able to drop my kids off at school. If I know people who theyve worked with, I will sometimes ask what would X say about you. Well you have to ask other people really, it's very hard to know. I didnt really have aspirations, but I was brought up in a family where my mum worked, and my dad worked, so I think it was just about wanting to work. Despite soaring revenue in the first half of this year, Carolyn McCall, chief executive of U.K. broadcaster ITV is taking a cautious approach. I then did my masters degree in politics and worked at Costain whilst I was completing my studies. How would X describe you. You never could unless you're in the armed forces where command and control works. It was a complex business to get right, so I feel very proud of my easyJet years and my team there. Watch: Diversity's Black Lives Matter performance on Britain's Got Talent, Read more: The EMpower Top 50 Advocate Executive Role Models 2021, It was startlingly shocking, I thought it was shocking, Carolyn McCall, ITVs chief executive, told Yahoo Finance UK. Ive always found it baffling. Rawcliffe had been head of diversity within ITVs commissioning business. I dont experience sexism and if I did, I wouldnt tolerate it for a minute, she said. Read more: The EMpower Top 100 Ethnic Minority Executive Role Models 2021. thats very exciting. We do not allow any commercial relationship to affect our editorial independence. Carolyn Esther McCall died on August 25, 2021, with Merritt (Mac) McCall, her husband of 58 years, and her daughter Kath by her side. A policeman mock kneeled on Banjos back, echoing the murder of George Floyd. We've also got a large studios business that sells content right around the world not just to ITV and we are growing that. I was thinking this is an amazing place because anyone will talk to anyone, it's very open, it was very non-hierarchical, and it just felt like the culture was really right for me. She traces it back to her own experience being a senior woman in the clubby male world of business. If I know people who they've worked with, I will sometimes ask what would X say about you. This often tends to be about women, because it is usually about families and childcare, but it could also be about carers, about men returners, or individuals looking after older parents. We operate ethically and transparently, continually focusing on achieving delivery, whilst always demonstrating exceptional customer service. I believe people find it incredibly painful financially to come back to work, especially middle management. You don't want them to be clones in any way, you want difference you want diversity, but you also want to spend time with those people. A month later, McCall promoted Ade Rawcliffe to ITVs board as group director of diversity and inclusion. Most recently, she became the first female chief executive of ITV in January 2018. At the time there were only 3 percent of female pilots in the worldwide pilot population; it was so low. Two QVC hosts who have been familiar faces to viewers for decades are leaving the shopping network.. Carolyn Gracie announced her time at the network had ended after 19 years of hosting . This thing about positive action has been quite a big galvaniser internally.. If you dont get it right, then these areas can cause the biggest headaches and have an incredibly negative impact on the bottom line - our clients value our recommendations we listen well and act as a supportive partner. I think its all about the individual. We got all the pilots on board and all the male pilots were actually amazing about it, really supportive. We've just signed a big ad tech deal and we're still the largest broadcaster by a mile in commercial TV, we have mass audiences that are doing very well but doing that ad tech deal is going to be quite an important thing to deliver. Carolyn was appointed as the Chief Executive of easyJet in 2010 (one of five female CEOs of a FTSE 100 Index company) and during her tenure, the airlines shares almost quadrupled. McCall, who lives with husband Peter Frawley, an entrepreneur, in Hertfordshire, eventually became chief executive of Guardian Media Group while bringing up her children. It works brilliantly, but it does so because they both know ITV really well, they both know each other really well and they also work brilliantly together. Work was already underway to address these issues when the Black Lives Matter movement swept the world. When I look back on some of the things I was talking about 20 years ago. Ive always been asked how I do what I do, she said. That means I have to get around and about a lot and have to see it all happening, so that for me is critical. This pipeline plan was a really good goal; one in five new entrants coming in will be women, which is fabulous. ITV, led by CEO Carolyn McCall, saw total external revenue rise 8 percent over 2021 to 3.7 billion pounds ($4.4 billion). [8] She was said to prefer a "pragmatic approach to human resources rather than politically correct niceties". Ive always thought HR is about people and about talent, learning, development, recruitment, retention succession. We are therefore doing quite well on screen. For McCall, who ran EasyJet (EZJ.L) and the Guardian Media Group before ITV, championing underrepresented groups has come more or less naturally. Thats not an excuse anymore.. [3] She previously served as the chief executive of easyJet from 2010 to 2017. During 2019 she is undertaking a series of interviews with Business Leaders who have innovated within their field of expertise and have warranted the description of being an inspiring leader. Ad sales will drop sharply by 11% in the first quarter, broadcaster warns [21], McCall was named Veuve Clicquot Businesswoman of the Year in April 2008, and was appointed Officer of the Order of the British Empire (OBE) in the 2008 Birthday Honours for services to women in business. In my head, I really struggled with it, McCall said. However, in terms of general leadership, then in my view you've got to listen to people, find out what they think about where they work, what they do, how they do it, find out about their customers, the viewers, the passengers whatever it might be. With her arrival at the broadcaster, McCall becomes the second woman to lead a major TV network after Alex Mahon was made Channel 4 boss last month. In her later days at the firm, she came under fire for her own generous pay whilst staffers were forced to don hair shirts. I think as a woman, you have a different experience but you have an experience of being treated rather oddly I think, especially as you get more senior. [24] She was appointed Dame Commander of the Order of the British Empire (DBE) in the 2016 New Year Honours for services to the aviation industry. I can use that as an example of when it works but if you dont have certain elements in place it can cause quite a lot of issues, so its got to be thought through, its worked through in detail to be effective. Before this, no one was championing female pilots, they were just saying the lack of them was woeful. The pilots were up in arms. You cannot sit in an office and think that you can control what's going on because you just can't. I remember being at my newcomer's lunch at The Guardian and Peter Preston who was the then editor had a long conversation with me about why we didn't have a Sunday newspaper at the time, that was 1986 and it was a really good conversation. Dame Carolyn Julia McCallDBE(born 13 September 1961)[1][2]is a British businesswoman of Scottish and Irish descent. If you click on them we may earn a small commission. Millions of ITV viewers watched as troupe leader Ashley Banjo told his future child the story of 2020. Heavens, she even survived winning Veuve Clicquot Business Woman of the Year in 2008, an accolade that has felled several others. Willie Walsh, chief executive of the British Airways parent International Airlines Group, said he was "sorry to see Carolyn [McCall] leave". Rawcliffe had been head of diversity within ITVs commissioning business. Its about speaking in order to learn and understand, rather than speaking without thinking, she said. When you've got mobile technology or technology to make your life quicker, more productive, more efficient then you can do more remotely, you can do more while you're travelling, you can do more on your commute. They ranged from claims it wasnt appropriate for family viewing to arguing broadcaster ITV was unfairly promoting a political organisation. Thats because of technology. I started in July 2010 and it was in meltdown everywhere operationally, customers, all the people. Prove what Britain's worth, says MAGGIE PAGANO: Over last 20 years or so UK investors have fallen out of love with British equities, Services sector returns to growth but prices keep rising as firms face sharp rise in food costs and higher wages, How I became a 'Popular Investor' followed by others: Businessman who has averaged a 21% annual return since 2015 reveals how he invests, Become a neighbour of Clarkson's Farm: Three Cotswold houses for sale in Chadlington - the village by Diddly Squat. ITV stood firm in the face of the criticism and issued a statement in solidarity with Diversity and the Black Lives Matter movement. Ive got three kids and they roll their eyes when I say it to them as I say it so often. We will also commission original content. More companies need to think about returning to work induction programs. How would you describe your leadership style? But, bluntly, you need to be educated. I think as a woman, you have a different experience but you have an experience of being treated rather oddly I think, especially as you get more senior. None of this did her any harm, and nor did a slump in shares and profits last year at EasyJet when she complained Brexit and the falling pound had cost her 40 million, though the stock market value has since revived. You have to be clear headed and have a clear vision but its the people in an organisation that will make the vision a reality. I have always been very organised but now I am hyper-organised as a result of having a family.. This thing about positive action has been quite a big galvaniser internally.. Her promotion made ITV the first FTSE 100 (^FTSE) company with a dedicated diversity director on its board. How do you think Human Resources should operate within any business? If you say to people: 'look, there is an issue here', many people dont see the issue. Theres not one moment at ITV yet because Ive just been here a year and a quarter, but I know that it is so important to Britain that ITV does well. Yours sincerely Captain XX. In an airline, on the operational side, theres no debate around safety issues. The council features representatives from ITVs employee resource groups for Black, Asian, and minority ethnic employees, disabled employees, and women, among others. You need stamina. Everything! [Rawcliffe] and the team have been really good on that and the feedback has been really good because it increases peoples confidence about talking about issues to do with race. "[1], After rising to become CEO of Guardian Newspapers Ltd (now Guardian News & Media Ltd) in August 2006,[7] she became CEO of the Guardian Media Group. I dont think Government can legislate for how women feel about returning to work. McCall was born on 13 September 1961 in Bangalore, India. Linda Walmsley is a professional interviewer and business owner of UK recruitment search and selection firm, Walmsley Wilkinson Associates. Some links in this article may be affiliate links. They have legislated for us all to reveal our gender pay gap; which is a wholly good thing as it focuses everybody's mind, but I think without legislation on tax you still have issues. The comments below have not been moderated. Im telling you that because I think it needs, not just the principle and the awareness, it also needs the structure, process and the action to actually drive it forward, otherwise it wont shift. It is already the largest global producer of unscripted (entertainment) programmes. easyJet was a complete turnaround and it became a customer facing airline which won awards for being customer centric. I think everyone agrees with the concept and that most sensible and good employers will want to be able to give flexibility to its employees. You can have an amazing individual who ticks every single box, but if they can't get the team onside and the rest of the team don't really want to turn to them for advice or want their opinion then it becomes very difficult to have a really high performing team. Sometimes people in management feel uncomfortable about saying things because they think it might be un-PC, so then they dont say it at all. What technology are you passionate about? But its very nice for ITV I think.. I don't think I knew but I was brought up abroad and there was a program on TV called Police Woman with Angie Dickinson and I remember thinking I want to do something like that, because she was really strong and dynamic. One thing I know for sure is that if you dont bring people with you and theyre not aligned about strategy then actually they just go off and do their own thing. into good job utv night office in Belfast women wanted in life. We need to represent the diversity of the people who are viewing it. She said "It's quite bold, going into a market which Netflix has already been in for eight years. Only because I was thinking: people are going to think this is tokenism. If you say to people: 'look, there is an issue here', many people dont see the issue. She took a Masters in Politics from London University and soon joined The Guardian newspaper on the commercial side, where she began making her name in advertising sales. Well you have to ask other people really, its very hard to know. presenter's column for The Sun newspaper "quite well". In response, the company launched a diversity and inclusion acceleration plan last July. Jeremy Clarkson's "awful" comments about Meghan Markle have had "no washover onto the ITV brand," according to CEO Carolyn McCall. Her Scottish father, Arthur McCall, ran the Far East division of a US textile multinational and her Irish-born mother, Colleen McCall, worked for the British High Commission in India. But her lack of personal CEO space is not . We have an example of a successful job share here for the two heads of daytime. [3] She previously served as the chief executive of easyJetfrom 2010 to 2017. This does not affect our editorial independence. She has also been a member of the Royal Academy Corporate Board for the last four years, and in September 2014 she joined the Burberry Board as non-executive director. We got all the pilots on board and all the male pilots were actually amazing about it, really supportive. So, exciting times in a very changing media landscape with new challenges and opportunities. There is loads more work to do. Carolyn McCall December 2022 As ITVX banks on World Cup gold, is channel too late to streaming party? When Carolyn McCall announced that she was moving from the Guardian Media Group to become chief executive of EasyJet, rival Ryanair's Michael O'Leary dismissed her as a media . Her appointment as boss of EasyJet in 2010 was greeted with incredulity by some, ostensibly because of her lack of aviation experience. It was a big moment selling 50 percent of it and having a 800 million in the bank. In 2014, she was awarded a Doctor of Science Honoris Causa by Cranfield University in recognition of her outstanding contribution to the aerospace industry and her distinguished achievements in international business and was appointed Dame Commander of the Order of the British Empire (DBE) in the 2016 New Year Honours for services to the aviation industry. Weve got a lot to deliver while were also dealing with all the Brexit issues and the economic issues that come out of that. Its not good for anyone when someone is not working out and identifying that and working as a business partner to fix them. Rawcliffe was kind of double promoted, McCall said, and the ITV boss worried about how the move might be seen externally. Yours sincerely Captain XX. I dont think Ive really changed that much in terms of how I approach leadership and management. ITV warns of plunging advertising revenues but insists Clarkson row hasn't damaged its brand. It works brilliantly, but it does so because they both know ITV really well, they both know each other really well and they also work brilliantly together. I started in July 2010 and it was in meltdown everywhere - operationally, customers, all the people. McCalls advice to leaders looking to emulate her success as an advocate is to create strong employee groups who can speak up for the underrepresented, listen to them, and develop clear and concrete plans in response to what you hear from them. We've got a lot to deliver while we're also dealing with all the Brexit issues and the economic issues that come out of that. I had a long chat with my chairman and I said theyre going to accuse me of tokenism, theyll say were just reacting. Close to one in five shows on ITV last year featured lead characters from Black, Asian or minority ethnic backgrounds. If you're told to do one thing you do it. The only way I know to truly understand is to consult with the people. There is loads more work to do. Its a huge job and they are job sharing. "It was startlingly shocking, I thought it was shocking," Carolyn McCall, ITV's chief executive, told Yahoo Finance UK. That means I have to get around and about a lot and have to see it all happening, so that for me is critical. Despite any challenging market conditions, no hiring challenge is too difficult, no brief is too specialist, no geography a problem we specialise in identifying hidden talent. can be about process and not about people. ITV publicly committed to improving minority representation both on screen and within its organisation and to do so faster than had been planned. In response, the company launched a diversity and inclusion acceleration plan last July. She will receive a golden hello of around 3 million to compensate her for share awards that she is giving up at EasyJet. You can manage cookies used on this website or well assume youre OK to continue. That doesnt move anything forward. I think they can legislate around tax. I think the difficulty is making it work in busy environments. McCall was speaking as ITV posted a profit fall of 12% but said she is confident of a return to growth despite content investment on new streamer ITVX increasing from 20M ($24M) to 160M ($191M) in 2023. Rawcliffes addition to the board has been very good, McCall said. Actually, that was our role as a broadcaster, to back our talent," McCall said. Her reign coincided with some decisions that turned out to be disastrous, including spending 80 million on printing presses when the paper moved to the Berliner format. I then did my masters degree in politics and worked at Costain whilst I was completing my studies. When I look back on some of the things I was talking about 20 years ago.
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