Ask questions and share tips with other people 24 hours a day. Again, no one turned up. BT said it had engaged in "exhaustive discussions" with the union, before finally deciding on a 1,500 payment which is said is its "highest pay award in more than 20 years" for workers. Can Nigeria's election result be overturned? I know this because I have 26 years of experience tracing all kinds of faults. . Your contracted to 37.5 hours a week for work which your are field based. I have seen them working on cabs before on a saturday, Broadband Providers since 2005 Aol/O2/Virgin Media/BE/BT. 01-04-2021 Suitable recruits were initially identified by Jobcentre Plus and invited to an open day and interview. BT blamed Openreach for failing to fulfil the earlier appointments, and promised another engineer would come out twice. and. Demon => Freeserve => Pipex => Be => Sky tthom (member) Sat 05-Apr-14 11:58:26 So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. Currently working as Asset/Inventory Data Management Analyst in BT Global for multiple clients simultaneously. If the work is not complex, they'll carry out all the external work required. Answered by Openreach 28 August 2019 You'll be contracted to 37.5 hours a week. Damage to equipment within your premises caused by lightning or power surges. Well let you know how quickly you could be up and running when you order fibre broadband. The cookie is used to store the user consent for the cookies in the category "Analytics". You might not need a visit, just the right advice and help to identify the problem! @bt_uk. All in a day's work | 17 comments on LinkedIn I am seemingly stuck in the 1970s - unable to get a working phone line/broadband from BT.When my broadband failed in mid June, Openreach engineers traced the fault to the local cabinet. The CWU general secretary, Dave Ward, said: Since BT Group workers have been forced to take historic strike action in defence of their standard of living, just like in the pandemic, working class people will step up to the plate when employers and politicians fail, and are ready to put need before greed. The transformation of the city centre into a wi-fi hotspot is a key project in our vision of Nottingham as a connected, business friendly city, so its fantastic that the project has also given work placement opportunities in a blue-chip company to some of our residents.. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. However, youll need to arrange the actual installation date with the engineer, based on when youre both available for the work to take place at your premises. Just click on. Arran Huseyin, from Basford in Nottingham said: I found this programme really useful as its given me really good experience and insight into the work of an engineer. I interviewed at Openreach (London, England) in Sep 2020. The phone stopped working, and our broadband was down for about three hours but then came. Within 10 working days, Openreach will have completed their survey. @richthestag. The North East Triage was set up to encourage engineers to make the correct decisions regarding all form of civils requests and in doing so engineers would be encouraged to make the right decisions on . We have a range of ways to get in touch for new and existing customers. 15h06. Sockets becoming damp due to flood, spillage or exposure to high levels of steam. This depends on the apprenticeship you are applying for. 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, Re: 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, (If I have helped you in any way please click the thumbs up. Starting salary is poor, but you'll reach the higher rate after 3 years. Re: Openreach trainee engineer interview I don't think anyone's been given the hours yet as nobody has even done the training yet. The strikes will take place on 29 July and 1 August. If this happens we'll text you, call you, or send you an email to arrange another appointment. Soon after you sent your letter to us, your service was patched up by an Openreach engineer working on a property nearby. The engineer said you should only have one line and said to get rid of the other. @katenoblett. 30-03-2021 The fault isnt due to fair wear and tear. The strike is against a 1,500 pay increase for all employees, which the CWU says means a real-terms wage cut because of the soaring rate of inflation. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. My dad then received an email later saying that we was receiving a engineers visit on Wednesday 31st and then received a text stating there would be a visit Thursday(today). business, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Helping families build digital confidence, Tackling the digital divide during lockdown, Supporting small business in the digital economy, Taking a responsible approach to technology, Addressing online harms and illegal content, Digital Impact & BTinvests 5m in plan for drone superhighway across southern England, Cautious BT may boost cash support for its 47bn pension scheme, BTawards tens of thousands of staff 1,500 as strikes end, BTtells staff it could help those hit hardest by cost of living crisis, BTwarns of more job losses as rising bills force bigger cost-cutting drive, BTis feeling the squeeze as inflation clouds its future, BTs pension fund fell by 11bn after mini-budget, Kwasi Kwartengs opaque stance on BT ownership is not helping, Billionaire Patrick Drahi allowed to keep BT stake after security review. Of course im not too fussed as I have my broadband working, but a bit of a pain when I booked the afternoon off work to wait for them to come. But you will have heard of BT, BT Broadband and BT Infinity . Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. CWU general secretary Dave Ward said: "For the first time since 1987, strike action will now commence at BT Group.". Yes, please make sure you or someone in your business is available to give the engineer access to your premises. My dad is the account holder and trying to contact BT due too the unprofessional engineer and also we need the line downstairs to be working, not upstairs. https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy, on Delayed repair following loss of service. Openreach, which controls most of the UK's. It was reported a yesterday (I think). Sustainability, Northern Talk about pass the buck BT! Job Description: We're looking for Civils/Poling Engineers to join us at an exciting time. If you arent available, someone over 18 will need to be around. Your salary Work experience gained by working for Openreach is truly respected in its particular field by other firms. 22h52, Hi. He has sturdy life goals and knows where he wants to go. A telecommunication giant's training school in Peterborough has seen 2,500 engineers through its . Ive also heard of customers asking for a Sky Engineer, Talk Talk Engineer, or BT Openreach Telephone Engineer to re connect or install a new telephone extension socket, only to be told that its far cheaper to get the work done privately by an Independent Engineer. on Qube are employed directly by BT to do Internal Home Checks. Overtime is usually available so the minimum . My main focus is to maintain good customer service and do exactly what you want, when you want and try to save you money! Theyll need to get in touch with you, so please give us your mobile number for us to share. While we respect the choice of our colleagues who are CWU members to strike, we will work to minimise any disruption and keep our customers and the country connected. Often, noisy line faults test OK and therefore the advisor tells the end user it must be their own equipment and there will be a charge. Faults other than these arent our responsibility and well charge for these through your normal billing system at our published rates. the home, For (COVID procedure) firstly online application, secondly video upload interview followed by online assessment via Skype. So out of all the frustration the phone problem is fixed and the engineer yesterday who sorted it was brilliant. But it changed its tune when the Observer got involved. These cookies ensure basic functionalities and security features of the website, anonymously. What's the least amount of exercise we can get away with? Openreach engineer appointments run from either 08:00 13:00 or 13:00 18:00 Monday Saturday. We're an incredibly well connected and supported network of people with a strong sense of community and customer service. If you need help email your.problems@observer.co.uk. Video, Russian minister laughed at for Ukraine war claims, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, Saving Private Ryan actor Tom Sizemore dies at 61, The children left behind in Cuba's exodus, Walkie Talkie architect Rafael Violy dies aged 78, Alex Murdaugh's legal troubles are far from over, Mother who killed her five children euthanised. BT Openreach What a great place to work! ", Thousands of BT workers vote to strike over pay, Royal Mail workers to vote on strike over pay, BA Heathrow staff back summer strikes over pay, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. Ask questions and share tips with other people 24 hours a day. on 10 reasons to work for BT Openreach. 26/04/2017. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. There is a standard cost of 140 for a new BT Openreach phone line installation, but not every provider charges the customer for this. BT said in a statement: "We have tried and tested processes for large scale colleague absences to minimise any disruption for our customers and these were proved during the pandemic. Replying to . First, Openreach will send an engineer to assess how much work is needed. The placements were organised following recent work between BT and Nottingham City Council who are joining forces to make free wi-fi available across much of the city centre later this year. The union was . Then just follow our step-by-step guide to install your broadband yourself. Some 85 percent of BT Group workers will receive this, though it was 26,000 Openreach engineers and call center staff that participated in industrial action. To change your appointment: You can also easily change engineer appointments using the BT Business app. Log into order tracker using your BT ID or order reference and postcode. You were left wondering if this was just a temporary fix. Its not BT Openreach, its simply Openreach, a BT Group company.. The engineer then looked at the port in the wall and started complaining about how he has no idea what they have done, as in the previous engineers. BT. (adsbygoogle = window.adsbygoogle || []).push({}); I worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. This is in addition to the 1,500 pay award BT paid staff from April, which is the source of the conflict with the CWU and led to eight strike days between July and October. Were pleased to say his line is fully repaired and he is happy with the full refund to apologise for the delay in restoring his service.. To avoid unnecessary charges always check your connections and equipment carefully first before arranging an engineer visit. They are completely useless but Openreach Engineers dont tend to mind them because their incompetence generates revenue for Openreach when they have to go out and fix their mess. He has great customer service skills within a domestic and commercial environment and is very polite towards everybody. It could be Sky's Openreach account number, for the details that ISPs have given them. Instal a new Telephone Extension Socket More strikes are planned in the coming weeks in the rail dispute. Openreach Part of BT Engaged Employer Overview 864 Reviews 685 Jobs 985 Salaries 164 Interviews 107 Benefits 7 Photos Follow + Add a Review Openreach Trainee Engineer Reviews Updated 15 Nov 2022 Find Reviews Clear All English Filter Found 50 of over 864 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 4.1 It does not store any personal data. That's usually four or five days a week between Monday and Sunday. Filter Found 9 of over 168 interviews Sort Popular Popular Most Recent Oldest first Easiest VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. This cookie is set by GDPR Cookie Consent plugin. He took a look and said it was related to the amount of extensions, which we said had been cut down after the fun and games of last year (My previous thread is here & with the help a lot of Neil, a great mod here, we actually got some resolution:https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571). To achieve this, BT's Openreach division is recruiting 2,500 people for engineering jobs and estimates its construction partners will take on 2,800 more. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Find out more about the BT Business app and how to download it. Accept cookies to experience the full functionality of this page. Their service has stopped working and it is not fully fixed after two full working days. And once you've got some experience under your belt, there should be opportunities for overtime. Civil's don't have to give the hrs travel time as you have to start at a yard. Id like to congratulate the four people who completed the programme in Nottingham and hope theyre able to put their new skills and experience to good use in the future.. Training is rushed, clothing is poor and supervisory support is weak. Work programme gives an insight into life as an Openreach engineer National press office If you have a media enquiry, please contact the External Communications team at Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 The installation takes around three hours and the Openreach engineer will need access to your property. What are the time slots for Openreach engineer appointments? It says: Were very sorry about the problem with NJs broadband service. BT Openreach was established in 2006 . My Background as a Phone Engineer in Southend. Thing is there is a lot of stuff under footways so you can't go mad. Clear a path to the main telephone socket, if you have one. They will fit a new faceplate on your master phone socket, which is where the broadband cable comes into your house.When positioning your hub, the engineer may need to install new cabling. Asked 22 May 2022 Answered View answer in the context of this discussion Report post The experience with Openreach and the references I have been given will really help when applying for jobs., Arran was teamed up with Openreach engineer Luke Murden who said: Arran is very keen and motivated towards work. The engineers work to 2 time slots, 08:00 - 13:00, and 13:00 to 18:00. . Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. Thank You). After a . This could be when: We only charge for repair work on a small number of fault reports. This field is for validation purposes and should be left unchanged. They will try and get you . Work Experience. A specific time cannot be given and access must be available for the entire slot. Analytical cookies are used to understand how visitors interact with the website. When you report a fault, we try and assess whether therell be a charge or not. on Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineer visit between 1-6pm Wednesday and the other stating someone was coming Thursday morning. If so then thats nothing to do with Openreach, theyre not one of their Contractors and wouldnt have organised for one to visit. How to report a BT line fault or broadband fault. The BT subsidiary Openreach is to hire more than 5,000 engineers to accelerate the rollout of next-generation full-fibre broadband across the UK. Chris Henning, director of economic development for Nottingham City Council, commented: The Nottingham Jobs Hub service is committed to working to connect local residents with employers and job opportunities that come to the city as a result of large infrastructure projects. Everything at our end is fine and he put his cable tester on the line to find there is a fault 34 meters away from our test socket. My step mum, who is in a care home in Melbourne and suffers from anxiety, relies upon our weekly call, the kids cant do their homework and I have spent well over eight hours talking to BT over the last three weeks with absolutely no progress. Well send you a text with your engineers name and mobile number. I've checked with Openreach and they've confirmed an engineer is scheduled to work on the fault today Richard between 8-1 however access is required to the property so . Mon 1 Aug 2022 02.00 EDT Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. If it turns out the problem is the cause of damage not reported and covered when the report is made, then there can be a charge that we couldnt initially inform you about. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the . Necessary cookies are absolutely essential for the website to function properly. Installation day: What to expect 13h08. It's more important than ever to stay informed - Get the free CheshireLive newsletter direct to your inbox . An actual one and not one of the Qube(not sure how it's spelt) guys and it happened to be one of the guys who visited last year. Orders and upgrades. They will discuss this with you before starting any work. Company Bt Openreach Location United Kingdom, England, Exeter Last Update 2022-01-20 If my premises is a 'Listed' building is there a way of providing Fibre to the Premises (FTTP)? We publish our charges in our terms and conditions charges schedule. Contact BT for help and support with your BT broadband, TV, home phone or mobile. Openreach aims to connect 20. The cookie is used to store the user consent for the cookies in the category "Performance". Faulty equipment like a telephone or router not covered by a maintenance contract. Response was given fairly soon after initial slection. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours' notice. By clicking Accept All, you consent to the use of ALL the cookies. In a complex 2 stage install, engineers may need to dig up roads or put in overhead cable across a road. CER / Field Insights - North England. They will call you to confirm their arrival time and to find out about any access requirements. Send us your details and we'll be in touch as soon as we can. Openreach is the UK's digital network business. Later that afternoon my dad contacted BT complaints and spoke to a lovely lady in Newcastle who was really helpful. Im an Independent Engineer providing the same high standard of workmanship as I was trained and employed by BT until 2011. This is simply not true. Working from home no service passing the buck. Job Responsibilities: Undertake poling when required Work on What often seems to happen is that firstly, people who attempt to report a problem with their Telephone Service to their Service Provider get stuck in a loop. This website uses cookies to improve your experience while you navigate through the website. Within 10 working days, Openreach will have completed their survey. Work wise it's digging holes about 1.5 x 1 M or duct usually no more then 30M. Damage caused during a break in to your premises. For more information about careers as an engineer with Openreach please visit www.btplc.com and visit careers. BT Openreach apprentice engineer Thomas (Tom) Dickenson. Very rarely. Skype involved a presentation, then a capability and suitability assessment. Network access provider Openreach, which supplies broadband and Ethernet services to ISPs and businesses across the United Kingdom, has begun re-branding their entire fleet of engineering vans and other paraphernalia - seemingly in order to underline their independence from BT and to better reflect their strategy.. It was reported a yesterday (I think). Moving home . We also use third-party cookies that help us analyze and understand how you use this website. Engineers from Openreach managed to cut our telephone line while they were working on our road. There may be a charge if an engineer is called out to fix a fault that you could fix yourself, like a fault with your phone equipment. I have no doubt the public will show their support to workers and struggling families by turning up to picket lines, dropping off goods and standing side by side with people fighting for dignity.. bt openreach working up a pole today. Were responsible for faults caused by fair wear and tear on the BT Network or on equipment covered by a separate maintenance contract. We urge all sympathetic members of the public to attend picket lines in their area and chip in to help out others.. When someone did arrive, they told us the fault was in the street and that he needed to book temporary traffic lights, with council permission required, and it could take seven days to fix. An engineer visit is requested, and no fault is found. It now says it will pay you the 8 a day adding up to 160 plus the 100 for the missed appointments. And once you've got some experience under your belt, there should be opportunities for overtime. The engineer will come into your home and disconnect your old hub, so you will briefly be without broadband. As a trainee engineer with Openreach, you'll play a big part in keeping the UK connected. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. 1. Emergency services found the Openreach engineer's body in the river at Abergwyngregyn,. If the fibre cable is not near you, it may need major external work (involving road closures for example) before an engineer can install an ONT. I'm wondering will there be engineers working on a saturday? Trying to get your Service Provider to send out a BT Openreach Engineer can be a very stressful, time consuming endurance test. When corrupt politicians and overpaid bosses fall way short of the mark, it is working people who look after other working people. You'll find up-to-date details of all charges and pricing information in BT Price List. Its a good idea to make sure youve got the relevant property insurance to cover such instances. Now there is light at the end of the tunnel! Contact from abroad. BT has an active volunteering programme and has been working with Jobcentre Plus since 2011 to provide these opportunities throughout the United Kingdom. Ring sky told an engineer will come out in the next 48 hrs. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineervisit between 1-6pm Wednesdayand the other stating someone was coming Thursdaymorning.
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