Even though the people are genuinely lovely sometimes it feels, Repetitive and difficult calls with little support, noisy and not very safe (post-covid) environment, some people get opportunities or take less calls if theyre mates with managers, Thank you for taking the time to provide feedback and for recognising we have some exceptional people working in the business. .wsite-button-inner {} Jo Phelps I hope we won't need to make a claim when we go away, but I sincerely hope they continue their good service should we need to call upon them. Dear Philip Weston,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. You may raise your complaint to the Financial Ombudsman Service when a Summary Resolution Letter or Final Resolution Letter has been issued, if youre not satisfied with how your complaint has been handled. Were available during the following times: Replies to negative reviews in < 24 hours. - Sunday: 10am - 4pm. Thanks for your feedback. if(document.createEvent && document.addEventListener) { We're very proud of the people that work in the business and recognise it's great people that make a great organisation. We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. 24 hour Medical Emergency Support To ensure we are consistent in providing our customers with quality service, we may record your telephone call. Policy purchased, but I am not happy. Get in touch with us if youd like to make multiple changes to your policy. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Application. We recognise there is always room for improvement and regularly seek feedback from our people to understand how best to refine and improve our offering. We were devastated as grandchildren had been couting the days down. To unsubscribe from marketing emails, go to the My Marketing Preferences section in your My Staysure account. Team leaders are always on hand if needed. _W.setup_model_rpc({"rpc_namespace":"_W.CustomerAccounts.RPC","model_namespace":"_W.CustomerAccounts.BackboneModelData","collection_namespace":"_W.CustomerAccounts.BackboneCollectionData","bootstrap_namespace":"_W.CustomerAccounts.BackboneBootstrap","models":{"CustomerAccounts":{"_class":"CustomerAccounts.Model.CustomerAccounts","defaults":null,"validation":null,"types":null,"idAttribute":null,"keydefs":null}},"collections":{"CustomerAccounts":{"_class":"CustomerAccounts.Collection.CustomerAccounts"}},"bootstrap":[]}); Just raise a case and leave feedback after. If you want to claim on your policy you should contact the Were available during the following times: Great response time and smooth transition and options available to work from the office or work from home, Anonymous Interview Candidate in Northampton, England, I applied through a staffing agency. Worked for this company and had a bereavement. Have a fantastic holiday. I wanted to save a quotation but to do so had to create an account, then was not allowed to use the account until I had verified/activated it. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {color:#3f3f3f !important;} span.icon-caret.is-active svg { In my experience Staysure's underwriters, ERV, are an unprofessional, dismissive and rude bunch of sharks, who refused to explain their decision to me, and I even had the phone put down on me. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. I should have asked for the policy to be posted to me. Then transferred again and was not listened to about what I wanted.i phoned again a while later and bought a single trip policy at a higher price that I was quoted first time. text-decoration: none !important; If you haven't received a Final Resolution Letter after raising a complaint within 8 weeks, please contact Staysure. Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! They have no intention of paying out any claimit's your fault unless you are prepared to spend 6 months+ to prove otherwise. process took about 3 hours although the face to face interview was very short, Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. My dad died whilst abroad, he was insured with stay sure. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. The Embassy were amazing. Resolver is free. Policy came through as expected. I was trying to pay for a quote with them kept waiting for over a day to pay. "560799075470977588", My mum had a fall abroad and broke her neck. #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {color:#000 !important;} Send your complaints and reviews - and we'll publish the best, and worst! .wsite-elements.wsite-footer div.paragraph, .wsite-elements.wsite-footer p, .wsite-elements.wsite-footer .product-block .product-title, .wsite-elements.wsite-footer .product-description, .wsite-elements.wsite-footer .wsite-form-field label, .wsite-elements.wsite-footer .wsite-form-field label{font-size:14px !important;} I received a quick 5 min call from a recruiter with basic questions like salary expectations and what my current role involves and then she arranged an interview via team with the team manager. Then there was pressure to involve fiends to purchase Staysure insurance. } No support from customer service managers. Contact Staysure Our friendly team are here to help Get in touch Department Opening times Telephone Insurance Sales - Monday to Friday: 8:30am - 8pm - Saturday: 9am - 5:30pm - Sunday: 10am - 4pm Christmas hours: - Saturday 24 December: 9am - 3pm - Sunday 25 December: Closed - Monday 26 December: Closed - Tuesday 27 December: 9am - 5pm But your website/automation are pretty poor, so only 3 stars. . } false, Have a fantastic holiday. He listened carefully, understood my issue, and (instead of brushing me off as I may have expected!) TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. We receive a lot of positive feedback on our great team culture whether our people work in the office or remotely. We hope that everyone that joins us feels welcome and part of the team and were sorry that you didnt enjoy your time with us. Verification can help ensure real people write reviews about real companies. My sincere apologies for the frustration and inconvenience caused. Warm regards,Ross. Lied about days being off when I put my mental health to the side to try and work and overall team leaders are horrible people towards employees. Have a fantastic holiday. If you are travelling within this period, please let us know and we will mark your complaint as a priority to deal with urgently. Constantly being told to hang in there because improvement are happening when quite clearly they werent. your insurance policy. } Friendly team with lot of knowledge. Staysure is a trading name of TICORP Limited. Simple! We are committed to providing an inclusive and fair environment and do not tolerate negative behavior or bullying. This took 9 months to claim back!!! View our cookie policy here. Are you a company? We are working with industry leaders, regulators and government to make your voice heard and improve customer service. #wsite-content h2.wsite-product-title {} We encourage our colleagues to speak up and stand by our values of being genuine and caring. This hasnt always been my experience in the past but couldnt fault Maryanne today.You should employ more people like her, an extremely personable and lovely lady and renewal all sorted. .fancybox-title {} I started at Staysure as a sales agent nearly 6 years ago. Staysure Customer Service Team Get in touch with us if you'd like to make multiple changes to your policy. your insurance policy. We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly.Thank you for choosing Staysure. I also contacted the help line and was sent a link to help me create an account but this still did not work. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. 2023 Resolver Consumer Online Limited. Dear Phil Masters,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Wife initaily refused to go but i pursuaded her to go if a friend could take my place. (Madrid), Espaa. Was put on a call back BUT this never happened. .wsite-headline,.wsite-header-section .wsite-content-title {text-transform: none !important;} We are investigating your comments and will contact you shortly. Check out what 252,969 people have written so far, and share your own experience. Replies to negative reviews in < 24 hours, Read 1 more review about Staysure Travel Insurance. Glassdoor has 114 Staysure reviews submitted anonymously by Staysure employees. Warm regards,Katie, Very good and helpful service for a 77 year old lady like myself, Dear Mrs Ritchie,Thank you for your 5 star review. I could put it down racism but overall they are just a horrible company who treat people bad. I would like to reassure you that Staysure take all feedback about our products and services very seriously. Contact Staysure customer service Resolver can help you send your complaints to Staysure. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-style:normal !important;letter-spacing: 1px !important;} Companies can ask for reviews via automatic invitations. Whilst Staysure and ERV are different companies (as far as i know), I feel strongly that Staysure should have an onus of responsibility towards their customers in cases such as mine, rather than passing the buck and asking me to take up the matter with ERV through their complaints procedure. This was just batched in with any normal claim, just as if Id lost my purse. 11 Staysure reviews. It goes against our guidelines to offer incentives for reviews. ERGO Seguros de Viaje I interviewed at Staysure (Northampton, England) in Oct 2018, Phone Interview followed by a face to face/group interview, maths and english test and a chance to listen in on real calls. achieve performance targets across their product portfolio. We use dedicated people and clever technology to safeguard our platform. Greatest accomplishments. Full-time, Part-time . Most of the time the customers were great and easy to get along with. Thank you for posting a comment. Was this review helpful? "Great place to work if you are thick"(in 5 reviews), "Great team, some managers are great"(in 3 reviews), "Team leaders favour a select few and its one rule for them, and another for you"(in 4 reviews), "Staysure should have taken on a new office with a proper car park"(in 4 reviews), Great culture Training support available Good location, Limited parking spaces nearby to the building. The calls are non stop , its very busy and mentally exhausting . }); The calls are non stop , its very busy and mentally exhausting . Kind RegardsRoss KS K Shattock 8reviews GB May 27, 2016 Two Week Travel Insurance for Lanzarote Your agent was fine, but your system baffles me. The advisor was very helpful and explained the various options available. Europe, S.L., Agencia de Seguros Exclusiva, an Exclusive Agent of ERGO Seguros de Viaje, (Registered As it only covered Europe and I am going to visit my daughter in Kenya I needed to have a new policy. Based on 1 salaries posted anonymously by Staysure Remote Customer Service Representative employees in Skelmersdale, England. The HR Team. Will look around for my next policy. var ASSETS_BASE = '//cdn2.editmysite.com/'; Get started with your Free Employer Profile. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526.
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