Youll get a confirmation message in the app and see 4 green lights on your reader when its time to remove the card. My name is Olivia and I work here. If you see red lights, youve held the button too long and need to try again. Visit Square Shop to learn more. We offer a compatible Dock for Square Reader that will charge your Square Reader while you take payments. This security feature can be triggered from: If a device is truly in a tampered state, nothing can be done to reverse it and the reader should be returned to us. Do not let go of the power button until after the red lights have stopped flashing. To do so, head to Settings > Privacy > Bluetooth and enable permissions for the Square app. Thanks, we'll work on improving this article. How to Order and Set Up a Free Square Credit Card Reader. The reader can be used with multiple devices, but it only connects with one device at a time. Keep the connectors free of foreign objects and debris. Rapidly flashing blue and orange: The reader has finished installing a software update. If the lights dont turn on, please try again. Questions requiring a reply can be sent from the contact link at the top of this page. Certain attachments and environments can cause damage to Square Reader over time and shorten the lifespan of your device. If youre using an iPhone or iPad on iOS 14 or higher, make sure Bluetooth permissions for the Square app are enabled. Check that your device is connected to the internet, you are unable to use your Square Reader in Offline Mode. If you see a Failed to Pair error while pairing your Reader: Force quit the Square POS App (swipe up on your screen and close the app). If you have an iPad 2 with a Square Stand, you can connect Square Reader directly to the Stands hardware hub via USB. Do not let go of the power button until after the red lights have stopped flashing. Based on the issue you are describing, you will definitely need to get in touch with one of our support agents sooner than later. It takes around 2 seconds to complete a chip card transaction when its inserted into the readers EMV card slot. Once you go into Airplane Mode, turn your Bluetooth back on to be able to use your Square Reader. Shipping details Estimated ship dimensions: 4.48 inches length x 4.48 inches width x 1.33 inches height Estimated ship weight: 0.37 pounds Can I use a splitter to connect my Square Reader? Hello! Your customer can then insert a chip card. Check that the chip on your customers card is facing up. Get the most life out of your Square Reader by avoiding damage to the hardware. Restart your iPad or iPhone. Do not let go of the power button until after the red lights have stopped flashing. I appreciate you reaching out in our forums with this issue. If you see a blinking red light, that means your Reader battery is low and should be charged immediately. Questions requiring a reply can be sent from the contact link at the top of this page. Move Square Reader away from sources of Bluetooth interference, such as near microwave ovens, cordless phones or fluorescent lights. Reset your Reader Plug in the reader for at least 20 minutes to . Use a small object like a bobby pin, pen cap, or paper clip to firmly press and hold the button on the Square Reader for 20 seconds or after the 4 lights stop blinking red. If the lights dont turn on, please try again. Use a small object like a hair pin, pen cap or paper clip to firmly press and hold the button on Square Reader for 20 seconds or after the four lights stop blinking red. Confirm that your customers card has a chip, meaning its EMV-enabled. We offer a compatible Dock for Square Reader that will charge your Square Reader while you take payments. (On an iOS device, you can tap Contactless + Chip Reader. You can use most Apple iOS devices and many Android devices with built-in Bluetooth Low Energy (BLE). If your reader is completely out of battery, you will see two scrolling red lights when you reconnect your reader to power and it initiates charging. Well continue to update our status page with more information. If your Square Reader is in a dock, plug the dock's power cord into an AC outlet. Can I use the reader? If the lights on the Square Reader dont turn green, firmly press and hold the readers button for a full 20 seconds. Bluetooth will automatically turn off when your reader is in a dock connected to a Square Stand by USB cable. Before you attempt to connect your Square Reader, make sure that your Square Reader is ready to be connected. After 20 seconds, release the button and wait 10 seconds. Once you go into Airplane Mode, connect your Bluetooth back on to be able to use your Square Reader. Yes. Verify that your reader can go into pairing mode. Press the button again to turn the Square Reader on and observe any lights on the reader. Turn on Bluetooth from your devices settings. Yes, you can use any standard micro-USB to USB cable, but the reader comes with one for this purpose. How do I check the battery level of my reader? Update the Square App on an Android Device. Remember, youll need to forget the reader from your old device before you attempt to pair your reader with a new device. If the Square Reader and device are more than three metres apart, move your Square Reader and device closer when in use. If the lights dont turn on, please try again and make sure to firmly press and hold Square Readers button for a full 20 seconds. Once you place an order, your reader will arrive in 5 to 7 business days. You can also reset your Reader to disconnect it from all previous devices: Charge your Square Reader for at least 20 minutes. Charge your Square Reader for at least 20 minutes. This feedback is used only to improve this Support Centre article and is not sent to our Support team. Go into your device settings to ensure Bluetooth is turned on. Welcome to Shopify Community. Do not let go of the power button until after the red lights have stopped flashing. Can I take test contactless payments with the reader? Select your connected Square Reader > Forget This Reader. If you see a blinking red light, that means your Square Reader battery is low and should be charged immediately. Yes, youll need to leave the chip card in the reader until the transaction is complete. With Square, businesses can sign up and start selling in minutes without any applications, contracts, startup, or monthly fees. Press card reader button and check that it shows green lights, if it shows 1 red light or no lights, this means the reader needs to be charged. Use a small object like a bobby pin, pen cap, or paper clip to firmly press and hold the button on the reader for 20 seconds or after the 4 lights stop blinking red. After 20 seconds, release the button and wait 10 seconds. Can I use the Square Reader in Offline Mode? This item is available in Red, Blue and Black colors. Square cables and wall chargers are tested thoroughly and adhere to government standards. Most people dont carry a ton of cash around anymore. You can also first try briefly putting your device into Airplane mode. Square Reader for contactless and chip comes with a free Square Reader for magstripe so you can swipe cards the old-fashioned way, too. To use Square, sign up for a free account on their website, then download the app on a tablet or smartphone, connect a card reader, and start selling. Try plugging the power adapter into a different outlet. Always charge your devices in a dry environment away from all sources of moisture. Avoid using Square Reader in wet environments, and avoid getting water or liquid in the insert slot. It uses Bluetooth Low Energy (LE) or USB (Android only) to connect to the Stripe Terminal SDK on a mobile device. If you are having trouble accepting EMV or tap transactions: The tips below usually fix most charging issues customers encounter with the reader: If the Square Reader lights dont turn on, try again and make sure to firmly press and hold the Square Readers button for a full 20 seconds. To do so, head to the Square App on the device previously connected your Square Reader and follow the steps below: Tap More from the navigation bar at the bottom of your screen. If you see Account Ineligible, your Square Reader may have been purchased in a different country. Press the button again to turn the Square Reader on and observe any lights on the reader. After 20 seconds, release the button and wait 10 seconds. Chip card payments require additional security steps to transfer and verify chip data. The Square Reader is the perfect credit card reader for small business or large business. Square Tax Reporting and Form 1099-K Overview. Disconnect the USB cable from the Stand or dock and then attempt to pair. You can check out our site for a full list of compatible devices at square.com/compatibility. To protect your device: Do not use strong magnets, hook-and-loop fasteners (like Velcro), adhesive or mounting hardware not tested by Square to frequently mount and unmount Square Reader. Tap the menu icon,Settings, and Hardware. Can I use a splitter to connect my Square Reader? Can I use a splitter to connect my Square Reader? Make sure all connections are fully engaged before charging your device. Open the Square app and tap the three lines, then Settings > Card Readers > Connect a Reader. The four LED lights displayed on your contactless + chip reader will tell you all you need to know about your reader, check out the guide below: Note: If you dont see one green light to initiate a payment after 30 seconds, please tap Re-enable Apple Pay and Contactless in the app. Confirm that your customers card has a chip, meaning its EMV-enabled. Always charge your device in a well-ventilated area. Yes, you can connect to other devices without impacting your connection to the Square contactless and chip reader. The tips below usually fix most charging issues customers encounter with the reader: Make sure Square Reader is firmly plugged into the USB hardware hub of your Square Stand or into a grounded AC outlet. Yes. To pair your Square Reader with a new device or switch Square Reader to a different device, you must first have your Square Reader forget its connection to the previous device. Can I stabilise my Square Reader on my countertop? Make sure to review our warranty and return policy before getting started. Next, youll enter some personal information about yourself, including your name, address, birthday, last four digits of your social security number, phone number, and how youll be using the Square reader. If youre attempting to pair your Square Reader with a new device or switching the Square Reader to a different device, you must first have your reader forget its connection to the previous device. Wait a few seconds for Square Reader to connect. Learn how to check your readers battery level. Why does my Square Reader disconnect when I turn on Airplane Mode? You can purchase the Dock for Square Reader via Square Shop. You can continue to use your chip card reader, but you wont be able to use the contactless and chip reader at the same time, as they dont work together. We dont officially support splitters or third-party USB hubs, but you can connect the reader wirelessly to your iPad via Bluetooth Low Energy. To wake up your Square Reader, press the button on your Square Reader once and wait a few seconds for it to reconnect. Square hardware can only be used in the country where it was originally purchased. Airplane Mode disables Bluetooth on your device. Why does my app say Account Ineligible when connecting my reader? Hold down the power button for approximately 20 seconds. Press the button again to turn the Square Reader on and observe any lights on the Square Reader. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. square reader flashing red 3 times. Any help? Remove moisture by allowing Square Reader to dry out with the insert slot facing down. To view the reader's parts and features, see the BBPOS Chipper 2X BT product sheet. Where can I get help? You should see a single green light on the Square Reader before you ask your customer to make the payment. Yes, theyre just as secure as accepting chip cards. . This device complies with part 15 of the FCC Rules. On an Apple device, tap the information symbol, then Forget this device. If youre having trouble accepting EMV or tap transactions: Ensure that your reader is fully charged and that you have a strong Wi-Fi or mobile data connection. Can I stabilise my Square Reader on my countertop? Disconnect the USB cable from the Stand or dock and then attempt to pair. Inspect your cables and devices for any damage or debris that could interfere with the proper performance of your Square products. Hold down the power button for approximately 20 seconds. Airplane Mode disables Bluetooth on your device. Low battery may increase disconnections between your device and Square Reader. Taking insert payments with wet payment cards can also cause water damage. Why is my St Augustine grass turning purple? Square SPC2 Square Contactless and chip reader, Square Contactless and Chip Reader Compliance and Use, clover 0613003369755 Go Contactless Reader User Guide, etac IM4116S Immedia SatinSheet 2Direction DrawSheet Instructions, HYBE NJFA23JOS900NN0 NewJeans Official Light Stick User Guide, SKYLOONG GK75S RGB USB Bluetooth 2.4G 3 Modes Keyboard User Manual, kbice FDFM1JA01 Self Dispensing Nugget Ice Machine User Guide, LUMINAR EVERYDAY 59250 2ft LED Linkable Plant Grow Light Owners Manual, Viatom Blood Pressure Monitor BP2 & BP2A User Manual, This device may not cause harmful interference, and. If you see Account Ineligible, your Square Reader may have been purchased in a different country.
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