Tell me about yourself. We told her we were going to order it and it was supposed to be there that day. While there is no right or wrong answer to this question, be sure to speak with honesty and confidence in explaining how you interact as part of a larger team. It sounds like you have the experience the interviewer would be looking for. Patient care is a privilege, and I respect the role I have in clinical care and the part other people have. ", "Having worked as an RN for eight years now, my ultimate career goal is to be in a leadership position like a department director. ", "I have always been naturally introverted, but I have turned that personality trait into an advantage for me. While I've listed several general options here, you don't have to stick to standard role divisions (i.e. For example - Does your ability to calmly share facts with empathy and answer any follow-up questions help patients relax and adapt to the change in their situation? ", "Having spent my career working in healthcare education with large institutions, my customers are the employees that I train and the educational materials vendors that I work with on a daily basis. "Early in my career, I was working a night shift with minimal staffing on our unit. As a successful nurse, at this point in my career, I got to where I am at today by providing the best customer service in the clinical environment by building great relationships with my patients. Would it ensure efficient workflows or more timely responses to other departments? He ended up requesting and receiving a transfer. In the end, I try to always treat others the way I would expect to be treated if I were in their shoes. ", "I am so glad you pointed out your need for diversity at Kaiser Permanente. I also keep myself open to my colleagues so that they can know and understand me better as well. Chemotherapy is a very controlled substance, and the pharmacist needs to have the proper paperwork in place to release the drug. I am most comfortable, and happy, in this type of environment because it offers me unique learning opportunities. ", "Yes, the pharmacist and I are the ones that order prescriptions most of the time. It sounds as though you have exceptional patient service skills! When I hit my 20's, it was so important to me to learn about other cultures. ", "I prefer to focus on the positive, so if it's okay, I would like to share with you what my ideal work environment looks like. If you can, provide an example of a time when you implemented a stress-management technique in your current role and explain why it was effective. I've had a lot of success by focusing on building a reputation for consistency and follow-up. ", "When I started in Interventional Radiology, I was not trained in IR procedures. Your work history sounds strong, and it seems as though you are very loyal to your work. When talking about how you would fit with the company's cultural values it's important to emphasize that you know what those are by stating them. I like to do the right thing, and sometimes I get stressed trying to reach that goal, but I think it's a worthwhile endeavor. These can include terms like sympathy, empathy, humanity, kindness, caring, and heart. Furthermore, I consider my coworkers in other departments as part of my customer base because my work can often have an impact on their work. You can access your electronic health care and coverage information with non-Kaiser Permanente (third party) web and mobile applications. For instance - if we are close to losing a patient, I will focus on the positive memories rather than the illness. I took these methods and incorporated them into our setting. 57 questions about Interviews at Kaiser Permanente. I am eager to get a great start on my career. ", "From a young age, I was raised around a farm and animals are a huge part of my life. As well, I am an active participant in my local rotary club. If I'm meeting the requirements of my position, and evolving within my profession, then I am free to adjust to my patient and be the provider they need. The challenges are learning how each new hire learns and the best approach to teaching each new hire.". ", "Yes, I understand I have to have a clean background, and I'm happy to comply with it.". "I certainly do not enjoy communicating bad news to a co-worker, but I do have experience in doing so. I take time on the weekends to do things for myself and ensure that I regenerate before the work week begins. Discuss with the interviewer what you would expect for compensation if offered this position. "Every morning I listen to X Podcast because I find the information to be fresh, and valuable. It is essential to keep a healthy work/life balance to prevent burnout in any career and your interviewer at Kaiser Permanente wants to hear that you have the ability to do this. Prior to your interview, it will be important for you to research the role you are interviewing for and put some thought into how you will be able to deliver the best service to those you will be working closely with. If you want to make an impact with your answer, research as much as you can on this position with Kaiser Permanente to refer to the immediate needs of the department. ", "My position at Kaiser is a Radiology Physician Assistant. While we are all human and make mistakes, the key to this question for your interviewer is how you handle the aftermath of a mistake to make things right. You can strengthen this response further by sharing how you see your communication skills benefit your team or patients in the role you're applying to. After communicating the issue with my director, we realized that there wasn't an efficient inventory tracking system and supply ordering system in place for our clinic. If you are passionate, you could choose to refer to yourself as expressive, communicative, open, and unreserved. This helps the interviewer evaluate how quickly you could assimilate into the team and how your approach to work would fit with the team. Most interviewers will interpret a cliche response like that as dodging the question. I have been working on it by asking for help; if I'm helping the pharmacist, I ask another tech to fill or input.". I also dislike when the morale of the lab is low. ", "My current nursing team is very diverse and our team functions at its best when all members are bringing their own unique perspectives to the table. Finally, end your response by talking about the positive outcome. Consider the skills and qualities that help you successfully face problems on the job and be sure to reiterate them to your interviewer. Kaiser Permanente was born: in response to the staggering economic conditions of the Great Depression. When the inevitable happens and the schedule runs behind, I don't hesitate to gather the troops and pull together in a team effort. Strong communication skills are required to be an active leader. I fully understand that there is an art to being properly organized when it comes to the availability of supplies. The interviewer is looking for more information on your personality and how you will mesh with the existing team and what new traits you may be able to bring to the team. 35 Kaiser Permanente Interview Questions & Answers Table of Contents Adaptability 1. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. In the end, we developed a user-friendly inventory and ordering system and we defined what roles in our clinic would be responsible for those duties. Now, I make sure that I find that healthy mix of providing friendly care to my patients while being timely on my rounds. I hope to involve them in various Kaiser community volunteering opportunities.". Asked July 30, 2016 22 answers Answered October 27, 2022 Look for mock interviews you can purchase for 8$ month. I will receive an email with the related information any time there is a major headline about the healthcare industry. We did that twice a week, and it completely solved our scheduling problem. With this question it's important to explain a team challenge and how you collaborated with your team members to go above and beyond the call of duty to achieve a goal or overcome an obstacle. Do you feel it demonstrates that you're committed to knowing and supporting a group of people? - I'm a recent graduate of San Jose state. My notebook saves me when I'm swamped, but I try to be efficient and put info directly into the (group record/EMR/chart) when I can. ", "In my current role as the lead scheduler, I am responsible for making the schedules for the schedulers in three different departments. I manage this by focusing my energy on productive activities that are good for my work. Whether it is providing a less than favorable work review, or terminating someone, it doesn't come easy. As you answer this question, try to talk about a specific time you had to work with an extremely difficult person during your career. Your problem-solving approach is fantastic! I learned the construction trade at a young age, and I love being able to help families get the home of their dreams. These go above and beyond what it means to provide compassionate care. Excellent! I get along well with others and work well as a team.". It seems you would be a wonderful teammate to have around. ", "To me, it means to have a positive attitude to patients, smile and make them feel comfortable, answer any question they have, or resolve any issues they have. Talk about how your role at Kaiser Permanente can have an effect on the customers of the organization and how you go about providing excellent service to those customers. As well, talking about any journals you subscribe to or any groups/societies in your field that you belong to can also win over your interviewer. Kaiser has over 300,000 employees with a large diverse workforce. Are there any specific action steps you would need to take to reach your goal of becoming a PA? Since I have two high school girls who are involved in music. At Kaiser Permanente, integrity is held in the highest regard. Deadline: October 5, 2022. I learned a lot from this situation that I think I can bring to the Kaiser Permanente team. 1 / 41. I value the input and ideas from all members of teams that I work on, and a diverse workforce opens the organization up to many more ideas. 3.2 (5 reviews) Term. Assure the interviewer that you can handle this type of task in a transparent, empathetic, and professional manner. In the end, their participation ensured that all departments that this decision would affect had a say in the new process. Your interviewer will be looking for you to own up to your mistake and do what it takes to correct it. Ben Richardson, a principal in McKinsey's London office, conducted the . For instance, if I am to terminate someone's employment, I don't sugarcoat the reasons why. In asking this question, your interviewer wants to get a sense that you will bring the ability to build strong relationships to Kaiser Permanente. Health benefits. ", "Delivering bad news to a patient is very difficult. I work good under stressful situations, and I'm good at resolving patients' problems.". This is a personal and caring approach. To best suit my internal customers in their training, I ensure that I am a subject matter expert in the setting I am providing education. Talk to the interviewer about the compassionate qualities that you possess and that you'd bring to this role with Kaiser Permanente. ", "My main reason for pursuing a career in healthcare was due to my compassionate nature with people. I have been responsible for maintaining supplies on the general surgery ward for five years. Consider sharing how patients react to the way you communicate. ", "I know this will come off as cliche, but it's truthful. Learning fast is a wonderful way to serve your customers and help your new team to be a strong as possible. ", "I work good with minimum supervision, but I also enjoy working with a team. Nice work! At Kaiser Permanente, teamwork truly does make the dream work for the patients and families that rely on the organization to provide world-class care. For 180 days, my employees were rewarded for coming to work 10 minutes early. I'm a good listener, and my coworkers and patients like that about me. ", "Yes, I handle all of these administrative tasks in my current role. "The main thing that I will require to deliver exceptional patient service here at Kaiser Permanente is great training. They are also looking to hear that you understand the greater role this job plays in providing excellent service to the patients and fellow colleagues that you would be serving in this role. Also, I am organized, bilingual, and I have pharmaceutical knowledge. I grew up in a fairly homogeneous town in Montana. You can strengthen your response by providing a specific example of how you've handled stress well in the past, or telling about a time when increased pressure actually helped you work more productively. I am looking forward to getting into the routine of a career again. Last, I adapt to the individual. "In my current role there is a lot of staff turnover when it comes to our management team. This sounds like a very collaborative workplace. ", "I am super focused when I am stressed so I can make sure everything is done and correct. Outside of our animals, my family loves to camp around the region and we do so on many weekends each year. The program was a success, and upper management chose to keep it implemented for another six months. Be sure that some of the skills you mention are a match with what Kaiser Permanente is looking for in the job posting or job description. Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. Even when times would get tough in this role with Kaiser Permanente, I would be looked upon to bring a contagious positive attitude to your team. It can help to think of it more broadly - going beyond your actual job title to reveal more about how you function within a healthcare team. ", Our Professional Interview CoachKevin Downey Reviewed the Above Answer. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. This organization includes my scheduling, paperwork, and more. I want to offer my strong skills when it comes to building patient rapport and help to improve the satisfaction of everyone that uses the services of Kaiser Permanente. While there was no injury, I was required to report the fall to our safety team and I did so immediately. I can be funny, but my sense of humor is pretty dry, so people don't always know that about me when they first meet me. It sounds as though you do everything possible to ensure your patients are set up for success. Once he agreed to proceed, I informed the department staff of the urgency and expedited the transfer of the patient, which saved his life. I have a full understanding that different cultures and beliefs can bring a team to its full potential because no stones are left unturned when new ideas are being thought of. Interview Questions Give an example of an improvement project you led The call was almost one hour in length, but it was worth the time to smooth over an important customer-related situation. One for the clinic, one for me, and one for the patient. I start this by building trust in my patients with my clinical expertise and my interpersonal skills. I am registered at powerpack.com, where I get emails with anything new that happens in the medical field. I also receive emails from different pharmacy pages with interesting articles.". In the ever-changing and evolving world of healthcare at Kaiser Permanente, being flexible and adaptable in your work is a key trait that your interviewer will be looking for in any candidate that they hire. If possible, try to point out your ability to stay calm in an emotional situation on the job by pointing out a time that you had to in the past with great results.Keep in mind - almost everyone is an emotional creature to some degree, but there are other ways that you can describe yourself that have a more positive connotation. "In my current position, I was part of a team that was tasked with evaluating and improving our patient discharge procedures from our unit. I love working as part of a team and my colleagues take well to my personality. By bringing awareness to it at the moment, I find my propensity to hold onto control has decreased, so I'm certainly moving in the right direction. At the same time, I was going to school to become a tech and got a job at a Wal-Mart pharmacy as a tech in 2010, and I have been working there since.". Your interviewer would like to hear a story regarding how you were able to take an uncomfortable, or hostile situation, and turn things around into a positive experience. Make them think we care about them as if they were our family members so that they will come back.". Stress can often be a regular part of the day-to-day work experience, especially in healthcare. I believe that building a strong rapport with patients through trust, empathy, and compassion is the key to a successful healthcare organization and I can't wait to bring these qualities to the patients of Kaiser Permanente. If possible, avoid extreme responses that include speaking negatively of others or naming people. In asking this question, your interviewer truly wants to understand the role that you naturally take on when put into a team-based environment. As you answer, talk about how the diverse environment helped you grow and thrive and how you helped foster a culture of inclusion. What makes you want to give back to your community? By initiating an open conversation with this person, we were able to uncover his need. My youngest daughter is involved in volunteering. While sometimes a good thing, there were times when I was fearful of even expressing my own beliefs or thoughts in thought that I would upset someone. A follow-up letter can include your reaction to the interview, why you want the job, and what you could bring to the department and the team. Asked November 29, 2021 Attire. Discuss how you can thrive in this role, even during the most stressful times. "I believe I could improve on some technical skills including Excel and Word. ", "I have found, in the past, that I work well in an individually driven environment; however, I can certainly be productive in a team-based setting as well. "I once worked in a very difficult environment and toxicity really started with our leader. ", "I have three philosophies when it comes to my work. Your response makes it clear that you volunteer in your community in various ways. Discuss the ways that you would build strong and healthy relationships if hired. I called for one of our CNAs to come and help me get the patient to the bathroom and back to his bed. You may also excel as an empathetic listener, able to help resolve conflict and build strong relationships. ", "I will be successful in this role because I'm responsible, hardworking, learn fast, multitasker, and I'm reliable. ", "I see myself as a compassionate person; I see more than a sick person picking up their prescription. Than they call you for a second interview. You are showing the interviewer that you are highly capable in either situation. Once they get to know me, my colleagues know that my mind is continuously thinking of new ideas and only speaking about them when it is determined to be a good time. As you answer this question with a specific example from your past, reiterate to your interviewer that you have excellent verbal communication skills and listening skills that will help you be a great communicator on their team at Kaiser Permanente. When some of my colleagues were down and out regarding the changes, I was always the person to point out the bright side of a new change and I did so through both conversation and action. Interview answers were first added by Ryan Brunner on an unknown date, Interview questions were first added on August 9th, 2016, Interview questions and answers were updated by Ryan Brunner on September 20th, 2018, 1 community answer was added by Lauren McCabe on October 22nd, 2019, 1 community answer was added by Lauren McCabe on October 23rd, 2019, 5 community answers were added by Rachelle Enns on November 27th, 2019, 1 community answer was added by Rachelle Enns on November 28th, 2019, 8 community answers were added by Rachelle Enns on November 29th, 2019, 7 community answers were added by Rachelle Enns on November 30th, 2019, 1 community answer was added by Rachelle Enns on December 3rd, 2019, 1 community answer was added by Rachelle Enns on December 4th, 2019, Interview questions and answers were updated by Rachelle Enns on January 26th, 2020, 2 community answers were added by Rachelle Enns on May 8th, 2020, 6 community answers were added by Rachelle Enns on May 9th, 2020, 112 questions and/or answers were updated by Ryan Brunner on November 21st, 2021, Checked for grammar and spelling mistakes by Crystal Goines on November 21st, 2021, 1 community answer was added by Kevin Downey on June 28th, 2022. You'll quickly find that I am capable to perform this job with the highest of abilities despite not having the required five years of experience. Your version of customer service sounds warm, welcoming, and caring. Excellent! "I recently worked with a patient over the phone who was incredibly upset when they believed that we overcharged the services we provided. Well done! ", "I am a great problem solver because I know that it is a process that requires me to think rationally and not allow my feelings and judgments from looking at the facts. A career in healthcare can be emotional at times; however, I choose to focus on the positives. In asking this question, your interviewer wants you to talk openly and honestly about the types of work environments that you find hard to work in. Asked March 3, 2022 application online, phone interview, in-person interview sometimes with group Answered March 3, 2022 Answer See 1 answer Does the customer service call center position require a drug test if so will it be done during on site training? Be upfront and honest on your career goals with your interviewer and make sure that your interest falls within the realm of the position that you are interviewing for. That question can start up a great conversation, and you may learn a thing or two as well. With this question, the interviewer is trying to get an idea of how you interact with challenging people, such as a coworker who is hard to please or has a tendency to intimidate others.
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