30 day shut-off delay for seriously ill with medical certificate, can be renewed up to 3 times during the winter protection period. No disconnect if customers enters into a deferred payment plan. Consumer line: 302-736-7500 or 800-282-8574. Other than LIHEAP documents uploaded by the Department of Health and Human Services (HHS) or the LIHEAP Clearinghouse, the contents of the LIHEAP Clearinghouse website do not necessarily reflect the views or policies of HHS, nor does the mention of trade names, commercial products, organizations or program activities imply endorsement by the U.S. Government or compliance with HHS regulations. Consumer line: 800-922-1531or 803-737-5230. Disconnection is delayed if a medical emergency exists or 10% of the delinquent balance is paid within 5 business days. Investor-owned utilities have agreed not to disconnect customers during the moratorium if they are not current on their bills. Disconnect prohibited if customer agrees to a payment plan. 1996-2023 American Electric Power Company, Inc. All Rights Reserved. To avoid unauthorized access, youll still have to enter your password. Consumer line: 888-570-9905, 307-777-7427. The General Assembly is continuing a ban on service disconnections for the most vulnerable Dominion Energy customers through March 1, 2022. Consumer line: 800-992-0900 Ext. Also, cannot shut off a service that the resident needs to run. New Hampshire - Approval from the state is needed to shut-off elderly customers 65 or older during November to April. Disconnection is delayed if customers agrees to pay bill in installments within the next 90 days. 30 day delay if physician certifies that disconnect would adversely affect the health of a household member. Were helping our communities recognize diversity, equity, inclusion, fairness and justice. Service cannot be disconnected if customer agrees and adheres to payment plan. 32 F or below or during heat advisory for all residential customers. The Public Service Commission has amended the states cold weather rule to ban winter natural gas disconnections of certain income-eligible households provided they make a minimum payment, about 50 percent of their bill. From the ways you live, work, invest and plan for the future, we want you to have tools, news and information with a simple touch or click. Customer with a medical certificate could postpone disconnection for up to 90 days and only once during a 12 month period. Where is the AEP corporate headquarters located? Certification may be renewed another 42 days. If an excessive heat warning or a freeze warning has been issued by the National Weather Service for the, November 1-March 31 - Cold Weather Rule (CWR), Prohibits the disconnection of heat-related service from investor owned utilities when the temperature is predicted to drop below 32 during the following 24-hour period and allows customers to make a payment arrangement. Utility cannot disconnect during protection dates unless it has offered a deferred payment plan and informed the customer of available energy assistance funds. Ban for special circumstances such as extreme weather or life-threatening situation. It has been in business for over a century, starting operations way back in 1906. Turn off electricity at your address and close your account. 30 day disconnect delay if household member's health would be adversely affected, physician certificate can be renewed twice. No disconnect for all residential customers when <20 F. LIHEAP-certified customers have complete protection from Nov. 1 through March 31 regardless of temperature; utility must offer payment plan after moratorium. An investor-owned electric utility, electric cooperative, or public utility providing water service shall, upon request from a residential customer who has a Serious Medical Condition Certification Form filed with the utility, delay termination of service for a minimum of 30 calendar days beyond the expiration of the disconnect notice. Disconnection may be delayed for 20 days if the customer has applied for financial assistance including SSI. . Disconnection delayed for up to 63 days if detrimental to health or safety of household member. Must have a termination notice and have been refused utility service; appliied for HEAT and Red Cross energy assistance and make a good faith effort to pay utility bill on a consistent basis during moratorium. No disconnect if customer agrees and adheres to payment, Consumer line: 800-382-4586 (Connecticut), 860-827-2622 (outside Connecticut). On May 19, DC Council passed additional legislation requiring electric companies to: (i) make payment plans available to eligible customers with a minimum term of one year, unless the customer requests a shorter term; (ii) waive any fee or penalty arising from the payment plan; (iii) not report to a credit agency that the customer's account is delinquent; and (iv) notify all customers of the payment plan's availability. Consumer line: 410-767-8000 (Baltimore) or 800-492-0474, Disconnect not permitted for any customer who cannot pay an overdue charge because of financial hardship. If an excessive heat warning or a freeze warning has been issued by the National Weather Service for the county of the scheduled disconnect, such disconnects are suspended. Check with your PUC/PSC contacts and/or websites below to see if the state policy applies to your utility and read the Consumer FAQs or Bill of Rights for more information. Shale Oil and Gas Location. Consumer line: 907-276-6222 (Anchorage); 800-390-2782. north wales dating agency Find a permit. Customer must pay bill in installments within the next 90 days. Prohibits the disconnection of household in extreme heat conditions, 95 and above. Disconnect ban for households with children under 18, elderly age 62 or older, or infirm. If youre next home is in our service territory or in one of our sister AEP companys territories, you can quickly and easily transfer service to the new location. Privacy Policy | Low income customers must make monthly payments of at least 7% of their estimated annual bill, along with a portion of any past-due amount, November through March to avoid shut-off. If the elderly household is low-income and includes a minor, the protection against termination will apply. Utilities must offer payment plan suited to customer's financial situation. Customer is required to negotiate a payment plan. Not permitted if eligible customer agrees to a special payment arrangement that allows the customer to pay less than the amount of each current bill during the winter months. Consumer line: 404-656-4501or 800-282-5813. Need written certification from a qualified medical professional that is valid only for the length of time the health endangerment is certified to exist but no longer than sixty days. "If a customer is having issues or concerns with their bill, we will always notify them by mail or one of. Disconnect ban if health of household member would be adversely affected, need medical certificate. Prohibited for customers receiving public assistance or if household member is age 62 or older or disabled. Protection for customers entering payment plans; special notice and links to assistance agencies. However, smaller water, gas, electric and wastewater providers can start cutting off services again after Aug. 30 when the state's current moratorium expires. No termination if National Weather Service issues a heat advisory or excessive heat warning. No disconnect during protection dates if customer agrees and adheres to payment plan. Medical certification may be renewed three times in 12 months. The disconnection date must be 10 days from the date the notice is issued unless a shorter time is authorized by the commission. AEP will restore power in the following order: 1st - Hospitals, Police, Fire Services 2nd - Main lines/circuits 3rd - Branch lines 4th - Lines to individual customers. If you have forgotten your security code, please call 888.710.4237. A medical certificate will prevent disconnection up to 6 months for non-chronic condition, up to 12 months for chronic condition and requires the customer to set up a payment plan. Elderly and handicapped must have 48 hours notice. Cannot disconnect any day when the temperature at 8 a.m. is below 32 F or if freezing temperatures are forcast for the next 24 hours for customers receiving public assistance or if household member is age 62 or older or disabled. Customers may negotiate a payment plan with the company for reconnection during the months of November through March if they are "income qualified" for certain public assistance programs and if they secure and present an official "Certificate of Need" from the state social services office. Need to turn off electricity at an address and close your account? Disconnection may be delayed for 20 days if the customer has applied for financial assistance including SSI. The amendment is effective December 1 through March 31. How do I change my BGE service? 30 day disconnect delay if household member's health would be adversely affected, physician certificate can be renewed twice. 1996-2023 American Electric Power. 30 day delay if physician certifies that disconnect would adversely affect the health of a household member. No disconnect if customer agrees to payment plan. Disconnection is prohibited if customer agrees and adheres to a monthly payment during the winter period. Customer must enter into a deferred payment plan if termination is postponed. You're in the right place. Financial hardship customers can also maintain service during winter period with an arrangement of 10% of total due each month. Customers may utilize the winter reconnect order one time from mid October through mid April. Mid-Winter Rule: From January through March, residential customers who are unable to pay the full amount of their utility bill may qualify for the mid-winter rule which prohibits disconnection of service. The Energy and Policy Institute (EPI) is collecting data based on published reports and verified statements from utilities about which utilities are suspending disconnections, and which public utility commissions or other governmental bodies are ordering suspensions. Disconnection will be delayed if detrimental to the health of a resident, must have physician certification. Start, Stop or Transfer Your Service START, STOP, OR TRANSFER SERVICE Start service Before you start, make sure you're not a current customer. Butte, MT 59701. Customer may request an extension. No disconnect for 15 days for illness certified by a physician, certification can be renewed. Utility cannot disconnect if a customer will suffer a serious health or safety impairment . Between Nov 1-April 15, all customers must be notified 72 hours before disconnection to acertain if the health and safety of a resident will be compromised. If you have a dispute with your utility, you should try and resolve it with the utility first before calling your PUC/PSC. Investor-owned utilities have agreed not to disconnect customers during the moratorium if they are not current on their bills. Utilities need written approval to shut off services where all household residents are 65 years or older. No disconnect if customer agrees and adheres to payment plan. You can now begin new service, move to a new service area or cancel your service online. emergency. No disconnect for customers who enter into a payment plan. Medical certifications can be used to prevent a utility disconnection up to three times during a 12-month period or to reconnect service if the customer has been disconnected for no more than 21 days. Other than LIHEAP documents uploaded by the Department of Health and Human Services (HHS) or the LIHEAP Clearinghouse, the contents of the LIHEAP Clearinghouse website do not necessarily reflect the views or policies of HHS, nor does the mention of trade names, commercial products, organizations or program activities imply endorsement by the U.S. Government or compliance with HHS regulations. Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account. Calling regarding service disconnection is something Porter says AEP will never do. For your convenience, you can keep service on at both addresses while in transition. New, continuing, or reconnection of service shall be provided if the customer enters into a written deferred payment plan to pay all past-due amounts. Gas and electric service cannot be disconnected if forecast predicts a temperature of 32 or lower during the next 24 hours. No disconnection if a customer enters into a deferred payment plan. To qualify, customers must notify their natural-gas supplier that they are eligible and provide written proof to the utility within two weeks. Customer is required to enter into a payment plan. Utilities are required to offer a deferred payment plan. Copyright All rights reserved.Theme BlogBee by. Temporarily suspending service disconnections to lessen any hardship the COVID-19 pandemic may have on customers. We temporarily stopped all service disconnections for non-payment in March 2020, but disconnections for non-payment have resumed for all customers in West Virginia and Tennessee, and for non-residential customers in Virginia. Disconnection is prohibited for Percentage of Income Plan (PIP) customers as long as they remain current with their PIP payment. Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account. Cannot disconnect unless a bill is at least 45 days overdue and proper notification has been sent. If the temperature is expected to be 32 degrees or lower during the winter protection dates or 95 degrees or higher at any time of the year, the utility cannot turn off the power. Customer may request an extension. Summer disconnent protection - a utility may not effect an involuntary disconnection of residential services in affected counties when an excessive heat watch, heat advisory, or excessive heat warning issued by the National Weather Service is in effect. Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account. Utilities must delay disconnect for 30 days for customers who are age 65 or older, ill, or disabled. COLUMBUS, Ohio, Feb. 22, 2023 - American Electric Power (Nasdaq: AEP) has entered into an agreement to sell its 1,365-megawatt (MW) unregulated, contracted renewables portfolio to IRG Acquisition Holdings, a partnership owned by Invenergy, CDPQ and funds managed by Blackstone Infrastructure, at an enterprise value of $1.5 billion including Prohibits utilities from disconnecting residential natural gas or electric service for nonpayment from December 1 to March 15 if the customer qualifies and applies for public assistance, whether or not the customer receives the benefit. Consumer line: 888-570-9905, 307-777-7427. Customer must agree to payment plan. Callers claiming to be AEP Texas employees are contacting businesses and residents, threatening to disconnect their electric service unless an immediate payment is made. Consumer line: 800-524-0795 or 217-782-2024 (outside Illinois). Renewals are not needed if condition is certified as being permanent. Medical Certifications. Consumer line: 800-522-2404, Salem: 503-378-6600. Certification forms must be completed for each case of disconnection or reconnection. The winter reconnect order allows residential customers who are disconnected or being threatened with disconnection the opportunity to pay no more than $175 to maintain their utility service. (As of 09/2008 no utility has an approved winter disconnection plan on file.) Disconnection delay of 21 days with medical certificate if health of household member would be adversely affected. Disconnections are prohibited if customer agrees and adheres to payment plan. Also,must meet at least 1 of the following criteria: have an income <150% FPG, medical emergency or becomes unemployed or income is cut by 50% or more. American Electric Power or AEP is an electric utility that serves power customers in 11 states. Consumer line: 317-232-2712 or 800-851-4268. No disconnect if customer is on a payment plan. Due date for utility bills extended to 22 days. No disconnect for low-income natural gas customers with proof of eligibility for energy assistance. Winter Protection Plan for elderly 65 years or older, recipients of Medicaid, Food Stamps or Department of Human Services cash assistance, full time active military personnel or persons needing critical care or having a certified medical emergency. PUC approval is needed to shut-off elderly 65 or older. Youre in the right place. Disconnect ban if health of household member would be adversely affected, need medical certificate. Must allow customers to pay balance over next 6 months after winter moratorium. Customers called to full-time active military service during a time of declared national or state emergency or war, may apply for shut-off protection for up to 90 days and may request extensions of this protection by reapplying. Use this feature if you're an individual who is keeping service at your current residence, but you also want to start service at an additional address. A public regulated utility company shall not disconnect service to a residential customer for any billing cycle from November 15 through March 15 for nonpayment if the customer meets the qualifications for the low-income home energy assistance program and are current on their bills or if they have entered into a payment agreement with their provider and are current on payments under that agreement by Nov. 15. Households that do not honor the payment arrangements. Winter termination procedures: The previous day's highest temperature did not exceed 32 F, and the temperature is predicted to remain at or below that level for the next 24 hours Cookie Settings| This applies to both regulated and non-regulated energy vendors. During the moratoria, customers must enter into negotiated payment plan, pay 1/12 of arrearage, 1/12 of current bill and disconnection, reconnection and deposit if applicable and apply for energy assistance funds. Consumer line: 502-564-3940 or 800-772-4636. Our goal is to work with customers to avoid having electric service disconnected through extended payment arrangements and bill assistance programs. Remember User ID helps you log in without having to memorize your ID or look it up every time. Temperature based. No disconnect if customer is on a payment plan. Prohibits utilities from disconnecting residential natural gas or electric service for nonpayment from December 1 to March 15 if the customer qualifies and applies for public assistance, whether or not the customer receives the benefit. A public regulated utility company shall not disconnect service to a residential customer for any billing cycle from November 15 through March 15 for nonpayment if the customer meets the qualifications for the low-income home energy assistance program and are current on their bills or if they have entered into a payment agreement with their provider and are current on payments under that agreement by Nov. 15. 30 day disconnect delay if physician, public health official or social service official certifies that a household member's health would be adversely affected. Economic Development Training. During the delay the customer is expected to agree to a payment plan. Prohibited when heat advisory from the National Weather Service is in effect. Removing Equipment You can remove an APCO outdoor light, remove a meter, or stop temporary service by using our modify service forms. (As of 09/2008 no utility has an approved winter disconnection plan on file.) New Jersey Legislature - P.L.2002, c.62. Protection for hardship customers who qualify or apply for energy assistance and enter payment plan. 30 day disconnect delay with medical certificate, may be renewed 2 times. Certificate can be given by telephone by doctor, nurse, R.N., or public or private agency providing mental health care services, but must be confirmed within 7 days by a physician's writing. Find a source of cascades pointe, and service hookup, sufficient to tat perfect aep service and. Disconnection is prohibited if customer agrees and adheres to a payment plan. Customer must negotiate a payment plan before disconnect date. Sitemap You may also contact one of our Customer Care Representatives toll free at 1-866-258-3782 or by completing the contact form here. No disconnect if termination will adversely affect the occupant's health; must be certified by licensed physician or Christian Science practitioner. We hope youll browse the pages and dig deeper on topics that pique your interest. We temporarily stopped all service disconnections for non-payment in March 2020, but disconnections for non-payment have resumed for all customers in West Virginia and Tennessee, and for non-residential customers in Virginia. Customers eligible for the Winter Termination Protection Program are placed on a budget plan and cannot be disconnected as long as they make good faith payments. During the heating season, a utility may not ask for a security deposit. No disconnect if customer agrees and adheres to a payment plan. Modify or upgrade service Reposition service equipment Move to new location Request a Letter of Credit If you need a credit reference, we can send one based on your history with us. New Jersey Administrative Code 14:3-3A.2(e)(3.) If youre next home is in our service territory or in one of our sister AEP companys territories, you can quickly and easily transfer service to the new location. Updated 4:00 PM ET on Mar 03 Market data provided by Q4 Inc. 2022 Q4 Earnings Release If the customer has been shutoff, and the form is submitted within twenty one days of the shutoff, service is restored. Use of this site constitutes acceptance of the AEP Terms and Conditions. AEP has been known to disconnect customers for non-payment, but they have also disconnected customers for other reasons such as not meeting their service commitments.AEP typically disconnects customers after a certain amount of time has passed without payment. Customer is required to renegotiate a payment plan. In summer months public utilities cannot turn off gas or electricity when it is the sole power source for the cooling if the forecast for the following 24 hours includes temperature at or above 95F; includes master-meter buildings. Utility shall provide any residential customer whose account is delinquent an opportunity to enter into a reasonable amortization agreement to pay the delinquent account and must provide the customer with adequate opportunity to apply for and receive the benefits of any available public assitance program. Consumer line: 701-328-4082, 877-245-6685. Delay disconnect for 30 days with medical certification. Disconnection delayed for up to 63 days if detrimental to health or safety of household member. Liberty Total ban when <32. When you opt in, we automatically fill in your ID from then on. No disconnect if temperature is less than 10 F or less than 32 F for households with elderly age 62 or older. Summer disconnent protection - a utility may not effect an involuntary disconnection of residential services in affected counties when an excessive heat watch, heat advisory, or excessive heat warning issued by the National Weather Service is in effect. Multifamily, new construction, and commercial systems are not eligible. The Ohio Environmental Protection Agency on Friday lifted its statewide moratorium on water shutoffs, allowing public water systems to resume disconnecting customers who don't pay their bills.. No disconnect if customer agrees to payment plan. Prohibits the disconnection of registered elderly and disabled customers who meet certain income guidelines who make a minimum payment. DfuSe Ir Target Flipper Zero F7,q $q U Qj }j j j j !O j O j i Ej G G G G G Ii Ui ai mi yi i 'i k j 9 H %i 1i =i i . No disconnect if temperature is less than 10 F or less than 32 F for households with elderly age 62 or older. Consumer line: 866-380-9816 or 919-733-9277. Start, Stop or Transfer Your Service START, STOP, OR TRANSFER SERVICE Start service Before you start, make sure you're not a current customer. All residential customers can have power restored with a down payment. You're in the right place. Before you start, make sure you're not a current customer. Full Outage Map. Utility Service Protection Program payment plans for low-income customers (<150% FPG) provide shut-off protection year-round. Disconnection is delayed if detrimental to existing medical condition, written certification to utility can be renewed every 180 days as needed. 21 day disconnect delay if household member is certified as seriously ill. If life support equipment is needed a "load limiter" is installed that allows enough electricity to run the equipment. No termination of utility service between protection dates for customers at or below 250% of the Federal poverty level (150% of the Federal poverty level for customers of one specific municipal gas utility). Consumer line: 225-342-4404 or 225-342-4999. The notice must include the intended . Welcome to a new day at American Electric Power. Learn more at AEPEnergy.com Appalachian Power issues its largest request for wind energy resources. Customer must negotiate a payment plan to maintain service after delay. Connecting service with an existing meter Final bills and disconnection of service Service reconnection after disconnection for non-payment See your electric bill to find the phone number of your REP. Find a Retail Electric Provider (REP) or call 866.PWR.4.TEX (866.797.4839) for help choosing a REP. Services on AEPTEXAS.com 95 F and above (elderly and disabled) Seasonal Policy. No disconnect for seriously or chronically ill if certified by medical professional or if customer qualifies for assistance from Human Services, a charitable organization or Medicaid and if customer agrees to a payment plan. The amendment is effective December 1 through March 31. Disconnect ban if customer declares inability to pay and income is <50% state median income and agrees to payment plan or if eligible customer pays 10% of income or the full amount of current bill (whichever is less) or if customer agrees and adheres to payment plan. Welcome to a new day at American Electric Power. There are also rules prohibiting disconnection of service for certain medical reasons. No disconnect for elderly or disabled when temperature is >95, or medical emergency. Utilities must honor a physician's certificate in prescribed form that a customer/permanent resident has a serious medical condition and stating that suspension of service would result in substantial risk of death or grave impairment. If a household is shut off prior to December 1, the utility must attempt to contact the customer and attempt to negotiate an agreement regarding payment of any arrearages and restoration of service. 21 day delay if physician, social services, public health or law enforcement officer certifies to medical or protective services (elderly, infants, disabled etc.) Use this feature if you're an individual who is keeping service at your current residence, but you also want to start service at an additional address. Total ban when <32. Im *** short is there anyway the *** I paid can keep , y lights on GetHuman8200171's customer service issue with AEP Energy from February 2023 table of state seasonal termination protections only, www.psc.state.al.us/Complaints/ComplaintForm.htm, http://rca.alaska.gov/RCAWeb/ForConsumers/SubmitInformalComplaint.aspx, www.azcc.gov/divisions/utilities/consumerservices.asp, www.azcc.gov/Divisions/Utilities/forms/ComplaintForm2013.pdf, www.dora.state.co.us/pls/real/CCTS_oWEB.complaint_form, www.dpuc.state.ct.us/CAIUI.NSF/RevWebIntake?OpenForm, https://depsc.delaware.gov/frequently-asked-questions/, https://depsc.delaware.gov/formal-complaint-process/, www.dcpsc.org/Consumers-Corner/Utility-Bills-Complaints-and-Service-Providers/Consumer-Bill-of-Rights.aspx, www.dcpsc.org/Consumers-Corner/Utility-Bills-Complaints-and-Service-Providers/Utility-Consumer-Complaints-Mediation-Inquiries.aspx, http://www.psc.state.fl.us/ConsumerAssistance/ComplaintForm, http://crs.psc.state.ga.us/Consumer/Contact/utilityIndustry.aspx?type=Inquiry, http://www.puc.idaho.gov/consumer/consumerfaqs.html, http://www.puc.idaho.gov/forms/casecomment.aspx, https://iub.iowa.gov/informational-brochures, https://psc.ky.gov/PSC_WebNet/Inquiry.aspx, www.lpsc.louisiana.gov/mainconsumerfaq.aspx, www.maine.gov/mpuc/consumer/file_complaint.shtml, http://webapp.psc.state.md.us/Intranet/psc/faq_new.cfm, http://webapp.psc.state.md.us/Intranet/info/complaintfront_new.cfm, www.michigan.gov/documents/mpsc/FAQall011408_221482_7.pdf, www.michigan.gov/documents/mpsc/mpscelecfaq113007_216992_7.pdf, www.michigan.gov/mpsc/0,4639,7-159-16368_16415---,00.html, https://mn.gov/puc/consumers/help/shut-off-protection/, www.mn.gov/puc/documents/pdf_files/011566.pdf, https://psc.mo.gov/CMSInternetData/ConsumerInformation/The%20Cold%20Weather%20Rule.pdf, www.efis.psc.mo.gov/mpsc/complaintform.asp, http://psc.nebraska.gov/admin/admin_forms/Complaint_Form.htm, http://puc.nv.gov/FAQ/Termination_of_Service/, http://puc.nv.gov/FAQ/Resolving_Disputes/, www.puc.nh.gov/ConsumerAffairsForms/complaintfrm.aspx, www.bpu.state.nj.us/bpu/assistance/rights/, www.bpu.state.nj.us/bpu/assistance/complaints/inquiry.html, www.nmprc.state.nm.us/consumer-relations/faqs.html, www.nmprc.state.nm.us/consumer-relations/file-complaint.html, https://psc.nd.gov/docs/ysk/e-1-protection-from-electric-and-natural-gas-disconnections.pdf, www.puco.ohio.gov/be-informed/consumer-topics/electric-customers39-bill-of-rights/, www.puco.ohio.gov/puco/index.cfm/contact-us/contact-us-form/index.cfm?intype=question, www.occeweb.com/Complaints/pucomplaints2.html, www.puc.state.pa.us/general/consumer_ed/pdf/Act201.pdf, www.puc.state.pa.us/general/onlineforms/pdf/official_complaint_form_final.pdf, http://www.puc.pa.gov/filing_resources/filing_complaints/informal_complaint_form.aspx, www.ripuc.org/consumerinfo/Billing_FAQ.pdf, www.ripuc.org/consumerinfo/filecomplaint.html, www.psc.sc.gov/consumerinfo/Pages/FileAComplaint.aspx, www.puc.sd.gov/commission/Publication/n&ebro.pdf, https://www.tn.gov/tra/topic/csd-utility-complaint-resources, https://www.tn.gov/tpuc/utility-complaint-resources/csd-online-utility-complaint-form.html, https://www.puc.texas.gov/consumer/complaint/Rights.aspx, www.publicutilities.utah.gov/complain.html, sccinfo@scc.virginia.gov?subject=WebInquiry, http://psc.wi.gov/thelibrary/publications/general/consumer02trifold.pdf, http://psc.wi.gov/apps40/complaint/consumer/FileComplaint.aspx, National Center for Appropriate Technology (NCAT).
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